At MusHaves, we want you to love what you wear. We understand that sometimes a piece may not feel quite right once you try it on.

That's why we offer a No Questions Asked Return within 7 days of delivery.

You can return an eligible product without having to explain why. We simply ask that the product reaches us in its original, unused and resaleable condition.

1. No Questions Asked Returns

You may request a return within 7 days from the date of delivery.

No reason is required. Whether you changed your mind, the fit isn't right, or you simply don't wish to keep the product — you can request a return within the applicable return window.

To initiate a return, contact us at caremushaves@tokabear.com or WhatsApp at 9026178906 with:

• Order Number
• Product(s) you wish to return
• Registered mobile number
• Feedback on the product(not mandatory, but helps us improve) 

Our team will guide you through the return process.

Please note: “No Questions Asked” applies to the reason for return. The product must still satisfy our return-condition requirements mentioned below.

2. Free Shipping & Return Management

At MusHaves, shipping is free on your order and managed by us.

For an eligible first return/replacement within our policy, we arrange the required logistics and you do not have to pay additional shipping charges.

However, where a customer requests a return after a replacement has already been provided, the applicable two-way shipping cost will be deducted from the refund. Please see the section on Returns After Replacement below.

3. Return Eligibility

For a return to be accepted, the product must:

• Be unused and unworn
• Be unwashed
• Have all original tags attached
• Be returned with the original packaging, wherever applicable
• Be free from stains, marks, perfume, deodorant, makeup, pet hair or other signs of use
• Not have been altered, damaged or tampered with
• Be in a condition suitable for resale

Products that cannot be returned

We cannot accept returns for products that are:

• Worn or used
• Washed
• Stained or soiled
• Damaged after delivery due to customer handling
• Missing original tags
• Missing essential packaging/accessories
• Altered, tailored or modified by the customer
• Showing signs of perfume, deodorant, makeup or other cosmetic products

Such products will not qualify for a refund and may be shipped back to the customer.

4. How the Return Works

Once your return request is approved:

Step 1: We arrange the return logistics.

Step 2: The product is collected and brought back to our fulfillment centre.

Step 3: Our team conducts a Quality Check (QC).

Step 4: Once the product passes QC, the eligible refund is initiated.

QC generally takes 3–5 business days after the product reaches our fulfillment centre.

5. 5% Refund Deduction — Why?

For eligible customer-initiated returns, a 5% deduction will be made from the applicable refund amount.

This 5% covers a portion of the non-recoverable costs involved in processing an order and its return, including:

• Payment gateway and transaction processing charges
• Order processing and operational costs
• Packaging and handling
• Return processing and logistics administration

We keep this deduction at 5% so that the majority of your purchase amount can still be refunded to you while helping us cover costs that cannot be recovered when an order is returned.

Important

The 5% deduction does not apply when the return is due to a verified:

• Manufacturing defect
• Incorrect product sent by MusHaves
• Product damaged before or during delivery

Such cases will be resolved without the 5% deduction.

6. Full Order Return

If you return your entire order, and all products pass our Quality Check:

Refund = Eligible amount paid − 5% processing deduction

The refund will be made to the original payment method used for the order.

Any non-refundable charges, if separately applicable, will be communicated before processing the refund.

7. Partial Returns

If you return only one or some products from your order, the refund will be calculated for the product(s) being returned.

For example:

If you purchased 3 products and return 1 product:

Refund for returned product = Amount actually paid for that product − 5%

The 5% deduction in a partial return is calculated only on the amount paid for the returned product, and not on the value of the entire order.

Promotional Orders

If your order received a discount based on a minimum purchase value, bundle offer or promotional threshold, the discount may be recalculated when products are returned.

For example, if a discount was applicable only when the cart value was ₹2,999 and a partial return takes the order below ₹2,999, the applicable discount will be reversed/recalculated before the refund is processed.

8. Returns After a Replacement

We provide one replacement opportunity for an eligible product.

If a product has already been replaced once and you subsequently request a return/refund for the replacement product, the refund will be subject to:

Two-way shipping cost + 5% deduction

The two-way shipping cost covers the logistics involved in:

1. Sending the replacement product to you, and
2. Bringing the product back to our fulfillment centre.

The applicable shipping amount will be deducted from the eligible refund before processing.

This provision does not apply to verified manufacturing defects or incorrect products sent by MusHaves.

9. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Different from the product you ordered

please contact us within 48 hours of delivery.

We strongly recommend taking clear photographs and, wherever possible, keeping an unboxing video as supporting evidence.

After verification by our team, we will arrange an appropriate resolution, which may include:

• Replacement, or
• Full refund

For a verified defect, damage or incorrect-product case:

No 5% deduction or return shipping charge will apply.

10. Product Quality & Natural Fabric Characteristics

Muslin is a natural, textured fabric. Slight variations in:

• Weave
• Texture
• Creasing
• Thickness
• Colour tone

can naturally occur and are part of the character of the fabric.

Minor variations that do not affect the functionality or structural integrity of the garment are not considered manufacturing defects.

Similarly, colours may appear slightly different depending on your screen, display settings, lighting and photography conditions. Such variations are not considered defects.

11. Customized & Made-to-Order Products

Products that have been:

• Customized
• Altered
• Tailored
• Made specifically according to customer measurements

are not eligible for return or refund, unless the product has a verified manufacturing defect or MusHaves has made an error in the customization.

12. Sale & Promotional Products

Products purchased during a sale or using a discount code are eligible for return unless specifically marked as “Final Sale” or “Non-Returnable.”

Refunds are calculated based on the actual amount paid for the returned product, subject to the applicable deductions and promotional conditions described above.

13. Refund Timeline

Once the returned product reaches our fulfillment centre:

Quality Check: 3–5 business days

Once your return is approved, the refund will be initiated within 5–7 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer or payment provider.

14. If Your Return Fails Quality Check

If a returned product is found to be:

• Used
• Washed
• Damaged
• Stained
• Missing tags
• Altered
• Not in resaleable condition

the return may be rejected.

In such cases, no refund will be issued, and MusHaves may arrange to ship the product back to you.

15. Important Points

• Return requests must be raised within 7 days of delivery.
• No reason is required for an eligible return.
• “No Questions Asked” does not override the product-condition requirements.
• Products must be unused, unwashed, undamaged and tagged.
• The 5% deduction applies to eligible customer-initiated refunds, except verified defects, damage or incorrect products.
• For partial returns, the 5% deduction is calculated only on the amount paid for the returned product.
• After one replacement, a subsequent return is subject to two-way shipping charges + 5% deduction.
• Promotional discounts may be recalculated when products are partially returned.
• Customized or made-to-order products are non-returnable unless defective or incorrectly made.
• MusHaves reserves the right to reject returns that do not meet the conditions of this policy.

Our Promise

We want the return process to be as simple and transparent as possible.

No lengthy explanations. No unnecessary questions. Just make sure the product comes back to us the way you received it, and we'll take care of the rest.

MusHaves — Wear Your Love Story.