Exchange Policy

At MusHaves, we want you to shop with confidence. If you need a different size, colour, or product, we offer a straightforward exchange process with clear guidelines.

1. Exchange Window

• Exchange requests must be initiated within 14 days from the date of delivery.
• Requests made after the 14-day window may not be eligible for exchange.

2. What Can Be Exchanged?

You may request an exchange for:

• Size change
• Colour change
• Product change
• Any combination of the above, subject to availability.

3. First Exchange – Free

• Your first exchange is completely free.
• We will arrange the pickup and delivery at no additional cost to you.

4. Second Exchange

• For the second exchange of the same order or item, the customer will be required to pay two-way shipping charges (pickup and delivery).

5. Third Exchange and Beyond

• From the third exchange onwards, the following charges will apply:
  • Two-way shipping charges, and
  • An additional 5% of the total amount paid as a processing fee.

6. Price Difference for Product Exchanges

If the new product is priced lower:

• 95% of the price difference will be refunded to the original payment method or as store credit, as applicable.
• The remaining 5% is retained towards payment gateway and platform transaction charges, which are non-refundable.

If the new product is priced higher:

• The customer will be required to pay the balance amount before the exchange is processed.
• A secure payment link will be shared for the additional payment.

7. Partial Exchanges

• You may exchange one or more specific items from your order without exchanging the entire order.
• The exchange policy and any applicable charges will apply only to the items being exchanged.

8. Product Condition

To be eligible for an exchange, the item must:

• Be unused and unwashed.
• Have all original tags attached.
• Be returned in its original packaging and condition.
• Be free from stains, damage, odours, or alterations.

Items failing these conditions may be rejected for exchange.

9. Subject to Availability

• All exchanges are subject to the availability of the requested size, colour, or product.
• If the requested option is unavailable, we will assist you in selecting an alternative or provide suitable store credit where applicable.

10. Free Exchange Benefit

• The complimentary first exchange is available only once per order/item.
• Any subsequent exchange requests will attract the applicable charges mentioned above.

11. Incorrect or Defective Products

If you receive a product that is incorrect or has a manufacturing defect, we will arrange the exchange at no additional cost, irrespective of the number of previous exchanges.

Quick Summary

• ✅ Exchange window: 14 days from delivery
• ✅ First exchange: Free
• ✅ Eligible for size, colour, or product changes
• ✅ Lower-priced exchange: 95% of the price difference refunded
• ✅ Higher-priced exchange: Pay the balance amount via payment link
• ✅ Second exchange: Two-way shipping charges apply
• ✅ Third exchange onwards: Two-way shipping + 5% processing fee
• ✅ Partial exchanges are allowed
• ✅ All exchanges are subject to product availability and eligibility checks.